Privacy & Cookie Policy

This Privacy and Cookie Policy explains how Sunrise Turfcare & Flowers LLC (“we”, “us” or “our”) collects, uses, stores and shares information when you visit rootedcuttings.ae or contact us regarding our products and services.

1. Who We Are

The website is operated by:

Sunrise Turfcare & Flowers LLC
Dina Home Street, Al Warsan 3, Dubai, UAE
Email: info@sunrisegroup.ae
Telephone: +971562244119

For the purposes of applicable data-protection laws, Sunrise Turfcare & Flowers LLC is responsible for the personal information described in this Policy.

2. Information We Collect

Information You Provide

When you use our contact form, we may collect:

• Your name;
• Telephone number;
• Email address;
• Company name;
• The contents of your message; and
• Any additional information you voluntarily provide.

The name and telephone-number fields are required to submit the current contact form. The email, company and message fields may be optional.

We may also receive personal information when you contact us by telephone, email or WhatsApp, including your contact details, WhatsApp profile information visible to us, and the contents of your communication.

Information Collected Automatically

When you visit the website, our website, hosting provider and service providers may automatically collect technical information such as:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Approximate geographical location;
• Referring website;
• Pages viewed and actions taken;
• Date, time and duration of visits; and
• Security, diagnostic and server-log information.

We do not provide customer accounts, online checkout or online payment processing through this website.

3. How We Use Information

We may use information to:

• Respond to enquiries and product-availability requests;
• Contact you regarding products or services you asked about;
• Prepare quotations or discuss potential business arrangements;
• Operate, maintain and secure the website;
• Prevent spam, fraud and misuse;
• Understand website performance and visitor activity;
• Improve our products, content and services;
• Maintain appropriate business and communication records;
• Comply with legal and regulatory obligations; and
• Establish, exercise or defend legal rights.

We do not sell or rent personal information.

We will not use contact information for unrelated direct marketing without an appropriate legal basis or consent where required.

4. Google Analytics

The website uses Google Analytics and a Google tags for website analytics.

Google Analytics may collect information including visitor numbers, sessions, approximate location, browser and device information, page views and website interactions. Google Analytics may use first-party cookies such as _ga and _ga_* to distinguish visitors and maintain session information.

Information such as the page URL and your IP address may be transmitted to Google when Google services load. Further information is available in:

• How Google uses information from sites or apps
• Google Privacy Policy
• Google Analytics data collection

You can restrict analytics cookies through your browser settings or use the Google Analytics opt-out browser add-on.

5. Google Maps

The Contact page contains an embedded Google Map displaying our business location.

When the map loads, information such as your IP address, device and browser information, referring page and interactions with the map may be transmitted to Google. Google may use cookies or similar technologies according to its own privacy practices.

Use of the map is subject to the Google Privacy Policy and applicable Google Maps terms.

6. Google reCAPTCHA

Our contact form uses Google reCAPTCHA to protect the website against spam, automated submissions and abuse.

reCAPTCHA may analyse technical information and visitor interactions to determine whether a form submission is made by a person or an automated system. This processing is governed by the Google Privacy Policy and Google’s applicable terms.

7. Cookies and Similar Technologies

Cookies are small files stored on a visitor’s device. The website and its service providers may use the following categories:

Essential and Security Technologies

These support website operation, security, form submission, spam prevention, caching and other necessary functionality.

Analytics Cookies

Google Analytics may use cookies including _ga and _ga_* to measure visitors and sessions. Google states that the default expiration period for these cookies may be up to two years, subject to browser restrictions and website configuration.

Google Maps and reCAPTCHA Technologies

Google Maps and reCAPTCHA may use cookies, local storage or similar technologies when these services load or are used.

Managing Cookies

You can block or delete cookies through your browser settings. Blocking some technologies may affect the contact form, map or other website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

8. When We Share Information

We may share information with:

• Website hosting, maintenance, caching, backup and security providers;
• Email and communication providers;
• Google, for Analytics, Maps and reCAPTCHA;
• WhatsApp or Meta when you use their services;
• Professional advisers such as accountants, auditors or legal advisers;
• Government authorities where disclosure is legally required; and
• A successor organisation in connection with a legitimate sale, restructuring or transfer of the business.

Service providers are permitted to process information only for the relevant service or as otherwise allowed by law and their applicable terms.

9. International Data Transfers

Some service providers, including Google, WhatsApp and Meta, operate internationally. Information processed through their services may be transferred to or stored in countries outside the United Arab Emirates.

Where required, we take reasonable steps to ensure that international transfers are handled in accordance with applicable data-protection requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

• The nature of the enquiry or business relationship;
• Whether further communication is reasonably expected;
• Applicable contractual or legal obligations;
• Accounting and record-keeping requirements;
• Security and fraud-prevention needs; and
• The need to resolve disputes or protect legal rights.

Information that is no longer reasonably required will be deleted, anonymised or securely archived where appropriate.

11. Data Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no website, electronic transmission or storage method can be guaranteed to be completely secure.

12. Your Rights

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you;
• Request access to that information;
• Request correction of inaccurate information;
• Request deletion where legally permitted;
• Restrict or object to certain processing;
• Withdraw consent where processing relies on consent; and
• Request information about how your personal information is used or shared.

To exercise a privacy right, contact info@sunrisegroup.ae. We may need to verify your identity before processing a request.

These rights are subject to applicable exceptions, including legal, contractual and record-keeping obligations.

The UAE Personal Data Protection Law provides a framework for the collection, processing and protection of personal data and includes rights relating to correction, processing restrictions and international transfers. Further information is available from the Official Portal of the UAE Government.

13. Children’s Privacy

The website is intended primarily for nurseries, growers, landscapers and other business customers. It is not directed towards children, and we do not knowingly seek to collect personal information from children.

14. External Links

The website may link to third-party websites and services. We are not responsible for the privacy, security or content practices of those external services. Visitors should review the applicable third party’s privacy policy before providing information.

15. Changes to This Policy

We may update this Policy when our website, services, integrations or legal obligations change.

The revised Policy will be published on this page with an updated effective date.

16. Contact Us

For questions, requests or complaints concerning privacy or personal information, contact:

Sunrise Turfcare & Flowers LLC
Dina Home Street, Al Warsan 3, Dubai, UAE
Email: info@sunrisegroup.ae
Telephone: +971562244119